Sunday, October 17, 2010

Christine's Keynote: "The Customer of the Future -- Will Tomorrow's Customer Be Yours?"


The customer rules! — An all too familiar mantra we keep hearing. Yet, it warrants repeating, as ultimately, the customer will decide to what extent you will succeed in today's challenging marketplace. Whether you sell to b2c or b2b, if you want to win customers over and keep them coming back to you, you need to obtain answers to some hard questions:
  • What trends are occurring in your industry that demand smarter customer service strategies?
  • How are you perceived in the customers' eyes?
  • What are they saying about your company?
  • How do your people represent you? Do they think and act as brand ambassadors?
  • What service flaws might exist in your organization that you don't know about?
  • Do you truly "live" your brand, control it, and the relationship with your customer?
  • How do you translate customer satisfaction into customer loyalty?
  • What are smart companies doing to ensure service excellence?
  • What are best practices for strategic complaint management?
  • Why do customer surveys always not provide the right feedback?
  • Why should you brand your service?
  • How can you deliver a consistently great customer experience and develop a universal reputation for service excellence
Obtain valuable insight and learn practical solutions you can apply to ensure your customer has a consistently outstanding customer experience, and keeps coming back to YOU, and not your competition.


When you need a great Keynote Speaker, Seminar Leader or Facilitator...
Book Christine to boost attendance and get results: Audiences that leave your event reenergized, refocused and armed with how-to's!


Rave Reviews

Rave Reviews Image"Our sales meeting could not have been better...thanks to you!"
D. Cullen, GM, Panasonic



"We all walked out of Christine's program feeling totally energized. She was absolutely wonderful and invigorating."
R. Queen, Ford



"Wow! Wow! Wow! That's all I can say. You are a walking encyclopedia!"
L. Domanico, National Kitchen and Bath Association



"Christine is an outstanding speaker and facilitator. She was the hit of our conference and received outstanding evaluations.She prepared herself and structured her presentation to our audience."
L. Akley,United Van Lines



"Great job! You really nailed it! And you made a big difference in our sales results."
B. Smith, National Sales Manager, Akzo-Nobel



"You were outstanding! Promise me you'll never share your sales strategies with any of our competitors!"
G. Gustavson, National Sales Manager, Masterbrand Cabinets

 

 

Christine's Most Requested Keynote Presentations
(Tightly customized to the client's theme, business, audience, and objectives)


"Wake Up and Smell the Competition"
Subject: Business Competition/Sales


"The Art of Influencing Customers to Buy from YOU"
Subject: Sales/Communication


"Transform Your Culture to Sales-Service Excellence"
Subject: Sales-Service Culture Transformation


"Reeling Customers in at a Trade Show by Selling Smarter"
Subject: Trade Show Sales


"The Customer of the Future -- Will Tomorrow's Customer Be YOURS?"
Subject: Customer Service Excellence / Customer Loyalty / Customer Experience


"Are You a Boss or a Leader?"
Subject: Leadership / Employee Engagement / Employee Motivation


"Change, Challenges and Hard Choices"
Subject: Change Management


"The Art and Science of Influencing People"
Subject: Communication Skills


"Surviving the Competitive Treadmill and Achieving Excellence in Today's Changing World"
Subject: WOW! Motivational Entertaining Keynote


Titles Based on Your Meeting Theme or Main Message
Subject: Customized Business Motivation Programs 

 

Christine’s Additional Programs and Services

"The ART of Execution"

  • "Hiring and Retaining Quality Employees"
  • "Dealing with Difficult Customers and Situations"
  • "How to Reinvent and Upgrade Your Business" — Create and Execute a Smart Business Plan
  • "How to Adopt Green Practices in Business and Gain a Competitive Advantage" (Based on Christine's new self-study manual)
  • Executive Retreats
  • Consulting on High-Performance Culture Transformation, Sales, and Marketing Strategies
  • Customized Educational Plans for Leaders
  • Training for Sales Staff and Employees

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